Terms and Conditions

HOLDER: IMARA Outdoor

ADDRESS: Passatge Estanys, 5, Sils, 17410, Girona, Spain.

CONTACT: 621 036 914, info@imara.es

The online shopping service of IMARA® allows you to obtain the products offered in its online store, manage your orders easily, enjoy personalized service, and make your purchases with the utmost security.

Purpose of the Contract

The purpose of this contract is to regulate the contractual relationship of sale that arises between the Customer and IMARA at the moment the Customer accepts the corresponding checkbox during the online subscription process. The contractual sales relationship involves the provision of a specific service in exchange for a determined price publicly displayed on the website.

General Conditions of Sale

Placing an Order

You can add different products to your shopping cart to place an order with IMARA®.

Orders are shipped from our headquarters or from our logistics provider to the address you specify in the order form.

The prices of the products listed in the various sections include VAT.

The price charged for shipping is valid for any point in mainland Spain, the Balearic Islands, mainland France (excluding Corsica), and mainland Portugal (excluding the Azores and Madeira).

For shipments to the Canary Islands, Corsica, the Azores, Madeira, or other countries, these prices do not apply and must be requested from IMARA®'s contact address.

Once the form is completed, and if you have previously registered, you can track your order on this website.

Returns

Right of Withdrawal

The User has a period of fourteen calendar days, starting from the date of receiving the product, to return it. Unless the return is due to defects in the product, the shipping costs will be borne by the User. The product must be returned in its original packaging and original labels, along with the relevant return note and in perfect condition.

The right of withdrawal cannot be applied in the following cases:

  1. If the product is not in perfect condition and has not been altered.

  2. The product is complete (the elements that make up a pair must be returned together).

  3. If the product's packaging is not the original or is not in perfect condition. The original packaging must protect the product so that it is received in perfect condition, and the use of seals and adhesive tape applied directly to the product is prohibited.

  4. When the product has been opened, and it cannot be proven that it has not been used.

  5. For personalized products or those that, for reasons of hygiene or other exceptions legally provided, are not eligible for this right.

  6. Imara.es will carry out the appropriate inspection of the returned merchandise. Imara.es will refund the User the product's price within a maximum of thirty days after receiving the product return notification.

  7. Any return must be notified to imara.es by email at info@imara.es, indicating the order number and the date of receipt.

  8. Once the User has received a reply to the email, they should send the product to imara.es, at their own transportation cost, to the address of Imara Outdoor S.L.U, Passatge Estanys No. 5, Sils, 17410.

Product Exchanges

Products cannot be exchanged. To get a new product, the User must return the original item and place a new order through the www.imara.es website.

Refund Information

The refund will be made in the original payment method.

Imara.es will not issue any refund until it receives the product subject to the refund and verifies its condition; once the product's conditions are confirmed, the User will receive a refund for the relevant amount within a maximum of thirty days after the product subject to the refund is received by Imara.es.

WARRANTIES AND RETURNS

All products offered through the website are entirely original unless otherwise stated in their description. All of them have a two-year warranty, in accordance with the criteria and conditions described in Royal Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

The warranty for the products offered will comply with the following articles based on Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods:

Conformity of Products with the Contract

  1. Unless proven otherwise, it will be presumed that the products are in conformity with the contract as long as they meet all the following requirements, unless circumstances make one of them inapplicable:

    a. They match the description provided by imara.es.

    b. They are suitable for the normal use to which products of the same type are typically used.

    c. They are suitable for any special use requested by the User at the time of concluding the contract, provided that the product has been deemed suitable for this use.

    d. They exhibit the usual quality and performance of a product of the same type that the User can reasonably expect, given the nature of the product and, if applicable, the specific descriptions of the product's characteristics provided by imara.es.

    e. Imara.es describes the details, technical features, and photographs of the products provided by the manufacturer, so it is not bound by these public statements.

Responsibility of Imara.es

imara.es will respond to the User for any lack of conformity that exists at the time of delivery of the product. imara.es recognizes the User's right to repair the product, replace it, reduce the price, and cancel the contract.

Repair and Replacement of Products

  1. If the product is not in conformity with the contract, the User can choose to demand its repair or replacement, unless one of these options is impossible or disproportionate. From the moment the User informs imara.es of their choice, both parties must adhere to it. This decision by the Customer is understood without prejudice to the rules for the repair or replacement of the product, in cases where repair or replacement fails to bring the product into conformity with the contract.

  2. All repairs and replacements will be provided to the User free of charge.

This gratuity includes the necessary expenses incurred to rectify the non-conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.

  1. Repairs and replacements will be carried out in a reasonable time and with minimal inconvenience to the User, taking into account the nature of the products and their intended use.

  2. Repair suspends the calculation of the deadlines referred to in the "Deadlines" article. The suspension period will start from the moment the User makes the product available to imara.es and will end with the delivery of the repaired product to the User. During the six months following the delivery of the repaired product, imara.es will be responsible for any non-conformities that prompted the repair. It is presumed that it is the same non-conformity when defects of the same origin as those initially manifested are reproduced in the product.

  3. Replacement suspends the deadlines referred to in the "Deadlines" article, from the exercise of the option until the delivery of the new product. The second paragraph of the "Deadlines" article will always apply to the replacement product.

  4. If, after the repair is completed and the product is delivered, it still does not conform to the contract, the User

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