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For holiday period, orders placed after October 22nd will be shipped from September 2nd. Sorry for the inconvenience.

Terms and Conditions

OWNER: Raquel Fernández Serrano

ADDRESS: C / Luesia 7 1ºA, 50014 - Zaragoza, Spain.

CONTACT: 976 094 796, info@imara.es

Shopping service on-line IMARA® allows to obtain the products offered on its online store, manage your orders easily, enjoy a personalized service and shop with greater security.

Terms of sale

Placing an order

You can add to your shopping cart different products in order to place an order IMARA®.

Orders are served from our office or from our logistics provider to the address provided in the order form.

The prices of products appearing in various sections include VAT.

The price charged for transport is only valid for any point in peninsular Spain, Balearic Islands, mainland France (excluding Corsica) and coninental Portugal (excluding Azores and Madeira).
For shipments to Canary Islands, Corsica, Azores Islands, Madeira and other countries do not apply these prices must be ordered from the contact address IMARA®.

Once completed the form, and if you have previously registered, you can track of it on this website.

Complaints


IMARA® accept returns for product failures always provided that the buyer contact IMARA® to study the complaint and accept the submission of material to study. The shipment should make prepaid by the measured indicated by IMARA®, not accepting any shipments that has not been previously agreed.

IMARA® shall study the product and repair, reset or pay the returned material if the material defect or manufacturing flaw is due. If accepted the claim transport costs will not be paid the same amount that the customer paid on the purchase of the product and never higher.

If instead it is detected that the problem has been caused by rough handling of the product or does not reproduce the malfunction referred to in our facilities IMARA® will reject the claim is not paying any expense incurred during the claim. The deadline for the study of the product is 20 calendar days after receipt at the headquarters of IMARA®.

IMARA® only accept claims for break in transport if it is noted on the delivery note that the packaging will transport has arrived damaged or broken. In the case of impact damage or lack of material alone claims notified by email within info@imara.es after receipt of the material 24h will be accepted.

Shipping address for returns is:

Raquel Fernández Serrano C / Luesia 7 1A 50014, Zaragoza